Careers

Join the team!

At Nym, some of the smartest, most talented individuals are shaping the future of healthcare. You can be one of them.
We offer a fast-paced startup experience in a fun and flexible work environment. Join a versatile team of big thinkers that is reshaping the field of natural language understanding in healthcare. As our HQ is located in NYC and our R&D office in the heart of Tel Aviv, great food and entertainment are right outside the office.

Open Positions

Customer Success Manager (Health Systems)

USA · Full-time

About The Position

Nym Health is seeking a dynamic Customer Success Manager to join our team and drive customer satisfaction within health systems. This role involves fostering strong client relationships, ensuring successful implementation of our solutions, and enhancing overall customer experience.
Responsibilities:
  • Build and maintain strong relationships with key stakeholders in health systems.
  • Oversee the successful implementation and adoption of Nym Health's solutions.
  • Analyze customer needs and provide tailored solutions to enhance satisfaction.
  • Collaborate with internal teams to address customer challenges promptly.
  • Conduct regular check-ins and reviews to ensure customer success and retention.
  • Develop and deliver training sessions and materials for customers.

Requirements

  • 5+ years of experience in client-facing roles, delivering products, services, and analyses, preferably to healthcare customers, with increasing responsibility
  • Healthcare experience required, working with health systems, provider groups, or healthcare organizations, with a solid understanding of healthcare operations, revenue cycle workflows, and compliance. Medical coding and/or Health Information Management experience preferred. 
  • A track record of rigorously prioritizing, managing project timelines, conducting data analyses, leading client communications, and promoting cross-functional team collaboration
  • Strong project management skills with a proven ability to manage multiple complex projects and meet deadlines
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with healthcare clients and internal teams
  • Passion for working for a healthcare startup,  comfortable with navigating ambiguity and proactively identifying and participating in process improvement opportunities
  • You thrive in a collaborative, diverse, cross-functional environment, working with international teams. 
  • Experience with Customer Relationship Management platforms, project management tools, document management, and ticketing systems. 
  • Located in Eastern Time or Central Time Zone, or willing to start your day by 9 AM EST as needed
  • You are willing to travel occasionally, to clients for key meetings or to Nym internal offsites


What We Offer:

  • Competitive salary and performance-based bonus
  • Comprehensive health, dental, and vision insurance
  • Unlimited paid time off (PTO) 
  • Opportunities for career growth and professional development
  • Flexible work environment 
  • Remote employee perks, such as monthly meal budget, home office stipend, and utilities reimbursement  

Approximate base compensation: Final package may vary and will be determined by various factors including location, the role is expected to be performed, candidate experience, education, and ideal qualifications.

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We are an equal-opportunity employer and encourage candidates from all backgrounds to apply. We are committed to creating an inclusive and diverse workplace.

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Nym Company Values

Customer Focus

Our customers are at the center of everything we do. Every decision we make is guided by the value it creates for them, and we continuously seek to improve their outcomes.

Winning Together

We are results-driven and strive for consistent success. We win and lose as a team, celebrating victories and learning from setbacks together while upholding individual accountability.

Can-Do Approach

We believe in our ability to overcome any challenge. Our default answer is yes. We are resourceful, resilient, and relentless in our pursuit of innovation and improvement, always focused on generating value for our customers.

Respect for the Individual

We treat everyone with dignity and respect, valuing diverse viewpoints and perspectives. At Nym, individuals are welcomed and embraced, and we prioritize work/life balance.