Careers

Company 

Nym empowers healthcare providers with AI-based solutions that simplify healthcare administration and optimize revenue cycle management processes.

Our innovative technology understands clinical language and transforms medical records into clear, actionable information. By fully automating medical coding, Nym improves operational efficiency, optimizes financial performance, and reduces administrative burdens, ultimately enabling providers to focus more time on patient care. Our AI-powered coding engine supports six specialties: emergency medicine, radiology, outpatient surgery, outpatient visits, inpatient services, and urgent care.

At Nym, the future is bright. Our engine currently processes over six million charts annually in more than 300 healthcare facilities across the US, enabling clinical and administrative teams to spend more time on patient care. We are backed by top-tier VCs and growing rapidly, with offices in New York City and Tel Aviv.

Join us!

Role Overview

The Solution Advisor owns end-to-end success for new client implementations and new product rollouts. This role acts as an advisor to our clients throughout the implementation and post-live support phases, proactively identifying and recommending changes to the client’s processes and coding practices to align with Nym and industry best practices. Additionally, this role ensures Nym’s autonomous coding engine is configured correctly for each client’s workflows, validated rigorously, and stabilized prior to full production throughput.The Solution Advisor serves as the primary decision owner for go-live readiness and early-life performance, balancing speed, quality, and compliance while partnering closely with Product, Audit Operations, Compliance, and vendor teams.

Key Focus Areas

Client Discovery & Engine Configuration

• Complete and validate data analyses identifying gaps between the Nym engine and the customer’s coding practices. Drive actionable decision making during the Discovery process based on this data. 
• Lead customer facing implementation discovery for new clients, including service lines, documentation patterns, HIM and RCM workflows, and operational constraints. You will do this in partnership with the implementation project manager, auditors, and a data analyst. 
• Design and document client-specific engine configurations, including rules, workflows, exception handling, and escalation preferences.
• Ensure configurations align with compliance standards and client expectations through audit validation and discussions with clients. 

Validation, Go-Live Readiness & Early-Life Stability

• Define validation and testing plans with clear acceptance criteria, aligning to client guidelines. 
• Serve as the final decision owner for go-live compliance approval based on readiness gates and validation results.
• Monitor early-life performance, identify configuration drift, and coordinate tuning and calibration efforts with internal and vendor teams.

Standardization & Continuous Improvement

• Build and maintain reusable implementation playbooks, configuration templates, and validation frameworks, in partnership with the Director of Implementation. 
• Conduct post-implementation reviews and incorporate learnings into standardized processes.
• Drive reduction of repeat implementation issues through documentation and pattern recognition.

Cross-Functional Partnership

• Partner with Product Management and Product QA to translate non-configurable issues into clear, evidence-backed product requirements.
• Collaborate with Audit Operations and Compliance Auditors to ensure implementation quality aligns with audit methodology and defensibility standards.